Return & Refund Policy

Returns:

Items should be in original condition. Please request a RMA number. Then return ship in original packing. Please ship insured in case of breakage. We do not pay return shipping for returns for reasons other than damage or defects.

In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ emailalwaysazul@gmail.com, then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box.

Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction. These pieces may take 1-6 weeks for delivery.

Dinnerware Tips:
  • Carefully read the description of each Dinnerware piece you’re interested in
  • High temperature fired pottery (2400 degree) is generally the most durable
  • Glossy finishes tend to show wear faster than matte finishes
  • Avoid sudden temperature changes will all handcrafted pottery
  • Getting pottery to match from different firings is difficult. This is especially true with the high-temperature. For this reason, and in case of breakage over the years, some customers order extras of some pieces.
  • Always Azul Pottery gives a one year warranty on our pottery for the oven, dishwasher, and microwave
  • Always Azul Pottery makes no life-time warranties. We will replace flawed or damages pieces within the guidelines above.
Return Policy:

30-Day store credit on Returns for non-custom items, from date of receipt. There will be a 30% restocking fee.

Items should be in original condition. Please request a RMA number. Then return ship in original packing. Please ship insured in case of breakage. We do not pay return shipping for returns for reasons other than damage or defects.

In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ emailalwaysazul@gmail.com, then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box.

Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction.