30-Day credit on Returns for all stock items, from date of receipt. If an order is returned for any reason, other than damage, the customer pays for the shipping costs. Dinnerware customers are encouraged to order a small piece of the pottery they like, to verify they like the glaze color. As with all handcrafted pottery, color and size vary from piece to piece (See Dinnerware Tips below). If a product is no longer available, you will be contacted immediately, and promptly refunded any prepaid deposits.