Help

support 24/7

Always Azul customer service is available 24 hours a day. We aim to provide quick and efficient customer help. Here you can get information on things such as shipping, policies, discounts, warranties and more plus everything you need to know about shopping on our site. Our  support staff will happily help you out, whatever your issue. Just fill in a support ticket, drop us an email or start an online chat.

Have a question?

Online chat

(Right-hand corner of screen)

24/7 ticket support

(Click here to submit a customer support ticket)

You can contact us with product questions or create a support ticket. Always Azul staff is available 24 hours a day, seven days a week! We will contact you personally as soon as possible.

Log in Issues?

Here are some tips for when you have difficulty logging into the site:

  • If you need to reset your password please use the following link: https://alwaysazul.com/my-account/lost-password/
  • Or you can use the Reset Password link displayed in the site’s header between our mailing address and the header search box.
  • Make sure that you login into the site using the email address that your account is registered under.
  • We recommend that you do not use your Name or User Name to log in, as these sometimes vary and can be far more problematic to log in with. Using your email address as your login is easiest and best.
  • Please ensure that this email address and the corresponding password are spelled correctly as 5 incorrect login attempts in a row will cause you to be locked out of the site for 5 minutes before you can attempt to log in again.
  • Often it’s better to keep your password stored in your browser when logging in from home or your office: https://www.businessinsider.com/how-to-save-password-in-google-chrome. This is secure and prevents a great many login issues. Never do this when using a public computer though, only your private computers and devices should store your personal data.
  • If you continue to experience issues please use this form https://alwaysazul.com/contact/ and describe the issue that you are experiencing so that we may help you resolve the issue.